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Return Policy
You may return any item to us within 30 days of the order. Prior to return, please contact us via email at
Please note that if you return an item, you are still responsible for shipping charges BOTH ways. Return credits are issued within 48-72 hours once the item is received and inspected.
Return Eligibility
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). There are a few exceptions that cannot be returned. These are:
- Clearance Items
- Items that are purchased through an "Offer"
Damaged During Delivery
Most of the time, we ensure that items are packaged so that they are not damaged during the shipping. Once in a while, an item my get damaged through the freight. If you notice a damage to the pacaking and you believe an item is damaged, you can refuse to accept the item. In that case please notify us as soon as possible via email at service@quality-patio-furniture.com.
If however, you accept a damaged item and notice the damages AFTER the item was delivered to you, please notify us by email at service@quality-patio-furniture.com within 15 days from the receipt of the item. We're happy to send you replacement parts as soon as possible.
